Introduction

Being a Respondent, you need to be aware that your ex-spouse, the Complainant has the right to submit the matrimonial maintenance claim records to DP SME Credit Bureau. You may also opt in to submit your records to display your commitment to service the maintenance order issued by the Court.

You can request a copy of the report on how your matrimonial maintenance claim records will appear in the Credit Bureau report from us and in the event, if you find that the records are not up-to-date, you may visit our office in person with the Court Order and other supporting documents related to the matrimonial maintenance order to either of the following locations:

• Head Office:
  72 Bendemeer Road #04-28
  Luzerne
  Singapore 339941
  
  
• Our Branch:
  International Plaza @ Anson Road
  10 Anson Road #05-17
  International Plaza
  Singapore 079903

Or alternatively, you can choose to complete the Update Record form, attention to ICS unit and submit vie fax 6298 1502, email ics@dpgroup.com.sg or by post 72 Bendemeer Road #04-28 Singapore 339941. Upon receiving your Update Record form and supporting documents, our officer will contact you for any other actions required.

FAQs

Questions:

Respondent

1. Can I send my documents supporting my payment via mail or fax to DP Credit Bureau?
2. How will I know if my ex-spouse filed my matrimonial payment records with DP SME Commercial Credit Bureau?
3. How can I get a copy of the report reflecting the matrimonial default claim?
4. How can I remove my matrimonial default claim record?
5. What are the charges for the retrieval matrimonial default claim report?
6. How do I correct my information in the matrimonial maintenance claim report?
7. How can I lodge a dispute if there is a discrepancy in the report?

Questions & answers:

1. Can I send my documents supporting my payment via mail or fax to DP SME Commercial Credit Bureau?

Yes, you can send your documents to support your payments using any of the below modes:

• Fax: 65 6298 1502
• E-mail: ics@dpgroup.com.sg or
• By post to:
  72 Bendemeer Road #04-28
  Luzerne
  Singapore 339941
  Attention: ICS Unit

2. How will I know if my ex-spouse filed my matrimonial payment records with DP SME Commercial Credit Bureau?

You may contact us using any of the below modes:

• Tel: 65 6738 1900
• Fax: 65 6298 1502
• E-mail: ics@dpgroup.com.sg or
• By post to:
  72 Bendemeer Road #04-28
  Luzerne
  Singapore 339941
  Attention: ICS Unit

3. How can I get a copy of the report reflecting the matrimonial default claim?

You may visit us at any of the below locations:

• Head Office:
  72 Bendemeer Road #04-28
  Luzerne
  Singapore 339941
  
  
• Our Branch:
  International Plaza @ Anson Road
  10 Anson Road #05-17
  International Plaza
  Singapore 079903

For more details, You may contact us using any of the below modes:

• Tel: 65 6738 1900
• Fax: 65 6298 1502
• E-mail: ics@dpgroup.com.sg or
• By post to:
  72 Bendemeer Road #04-28
  Luzerne
  Singapore 339941

4. How can I remove my matrimonial default claim record?

You may request to remove the record from the DP SME Commercial Credit Bureau after demonstrating prompt payment for a continuous period of 3 consecutive months.

5. What are the charges for the retrieval matrimonial default claim report?

You can request for a copy of the respondent’s matrimonial maintenance claim report from DP SME Commercial Credit Bureau update your record at no charge. However, there will be a fee for the report to be sent to you on a regular basis.

6. How do I correct my information in the matrimonial maintenance claim report?

You can go to the any of the two below addresses to lodge an update for your record. You should bring along with you the Matrimonial Court Order, a completed Update Record form, supporting documents such as, bank statements or evidence of payments and your original photo ID with NRIC number (such as NRIC) or passport (for foreigners) for verification.

• Head Office:
  72 Bendemeer Road #04-28
  Luzerne
  Singapore 339941
  
  
• Our Branch:
  International Plaza @ Anson Road
  10 Anson Road #05-17
  International Plaza
  Singapore 079903

If you are authorising another person to update the matrimonial maintenance claim report on your behalf, you have to fill in the 'Authorisation to purchase on behalf' section of the application form. He/she should bring along both his/her and your original photo ID with NRIC number (such as NRIC) or passport (for foreigners) for verification.

7. How can I lodge a dispute if there is a discrepancy in the report?

You may lodge your dispute with DP SME CCB by filling up the to Feedback / Dispute Resolution form.